Office Error Codes – How to Fix

Solutions For Microsoft Error Codes!

Error Code 5-13 for Microsoft Office, Outlook and Windows Updates

Microsoft Office error code 5-13 information:

This error code 5-13 has  happen generally when you trying to attempt to install Office and it’s getting fails, such kind of  error message typically tries to explain this issues. There are many factor that would cause this error code 5-13. Generally this error occurs due to following things:

Something went wrong error of Office 365

  • Due to Microsoft Office system file get corrupt
  • Windows Firewall not allows to network access.
  • You may download partial setup..
  • Previous installation had not removed properly.

Troubleshooting steps to fix MS Office error code 5-13 When you are installing Office, you may see this error code 5-13 if a previous installation of Office is failed. So, Here is some things you have try to resolve this error code 5-13. Here We’ve mentioned some of the most common solutions first, so you can try them in order.

Common causes for MS Office error code 5-13:

  • Your PC Antivirus software or firewall may be blocking the Office installation.
  • Your PC Internet connection or proxy settings are preventing for installing Office.
  • Might Pre-existing version of an Office suite is blocking the installation.
  • May be your System Incomplete\partial\failed repair\installation\change\removal of a previous Office Installation.
  • Office suite can prevent from installing a newer version.

Follow the below steps to resolve the error code 5-13:

1 – Repair your Office app

This error code 5-13 will be fixed when Office repair tool replaces all the corrupted system files in your PC. So you have Follow the below steps to run repair tool to fix this error.

  • Open Control Panel using Start.
  • Click on Programs and select Programs and Features.
  • Click on the Office product that you want to repair.
  • Click Change.
  • Select Quick Repair and click on Repair. If Quick Repair didn’t fix the error code 5-13, select Online Repair and click on Repair.

Note: If Microsoft Office Repair did not resolve this error then you can remove and reinstall the Office Suite to fix this error code 5-13.

2 – Steps to remove Microsoft Office

In case if this error keep on even after running Office repair tool, uninstall Office from your Computer.

  • Open Control Panel using Start.
  • Click on Programs and select Programs and Features.
  • Select Office Suite and click on Remove.

Note: If Windows Office uninstallation failed or it didn’t fix this error then a manual uninstallation is required to completely remove the Microsoft office.

3 – Steps to uninstall MS Office manually from your computer to fix the error code 5-13

If the error code 5-13 is re-occurring, proceed with the following steps to manually remove Office installation from your system.

Step 1:  Try to Remove the Windows Installer packages form your System

  • Find the Microsoft Office 365 installation folder, typically located in C:\Program Files\.
  • Right-click the Microsoft Office 16folder and select Delete.

Step 2: Remove the Office running tasks

  • Open a Command Prompt in windows as an administrator.
  • After opened command prompt , type the following commands at command prompt and press Enter after each one command:

schtasks.exe /delete /tn “\Microsoft\Office\Office Automatic Updates”

schtasks.exe /delete /tn “\Microsoft\Office\Office Subscription Maintenance”

schtasks.exe /delete /tn “\Microsoft\Office\Office Click To Run Service Monitor”

Step 3: Use Task Manager to end the current running task process or Click-to-Run tasks

  • Open Task Manager. (to open this use ‘ctrl+shift+esc’)
    Windows Task Manager Process
  • Click the Process tab
  • If the following processes are running, right-click each one, and then click End task after you select each process.
  • .exe
  • setup*.exe

Step 4: Delete the MS Office files in your Computer

  • Press Windows logo key + R button together to open the Run dialog box.
  • In the Openbox, type %ProgramFiles%, and then click OK.
  • Delete the “Microsoft Office 16” folder.
  • Delete the “Microsoft Office” folder.
  • Open the Run dialog box, type %ProgramFiles(x86)%, and then click OK.
  • Delete the “Microsoft Office” folder.

Step 5: Delete the Office registry sub keys from your PC

  • Open Registry Editor.
  • Delete the following registry sub keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppVISV
HKEY_CURRENT_USER\Software\Microsoft\Office
Then Deletethe Office key.

Step 6: Delete the Start menu shortcuts

  • Open a Command Prompt window as an administrator.
  • Type %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs, and then press Enter.
  • Delete the “Microsoft Office 2016 Tools” folder.

4 – Download and install Office

1. Sign in to your My Account page using the link https://go.microsoft.com/fwlink/p/?LinkId=613327

2. Choose Install.

3. Click Run or the equivalent depending on the browser you’re using.

4. When you see “You’re good to go”, click All done.

Note: This article contains the troubleshooting steps to fix the Microsoft error code 5-13. If you have been followed till here following above steps that given and If you still getting this error, you might contact with Help desk for further assistance in resolve this error code 5-13.


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Last Updated: 18/02/2018
Solution ID: 349529

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