Office Error Codes – How to Fix

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Error Code 12007-28 on Microsoft Office, Outlook and Windows Updates

Microsoft Office error code 12007-28 information:

This error code 12007-28 has  occur generally when you trying to attempt to install Office and it’s getting fails, such kind of  error message typically tries to explain this causes. There are many factor that would cause this error code 12007-28. Generally this error occurs due to following things:

Something went wrong error of Office 365

  • Due to Microsoft Office system file get corrupt
  • Windows Firewall not allows to network access.
  • You may download partial setup..
  • Previous installation had not removed properly.

Troubleshooting steps to fix Windows Office error code 12007-28 When you are installing Office, you would be see this error code 12007-28 if a previous installation of Office is not installed properly. So, Here is some things you can try to resolve this error code 12007-28. Here We’ve mentioned some of the most common solutions first, so you might try them in order.

Common causes for Microsoft Office error code 12007-28:

  • Your PC Antivirus software or firewall may be blocking the Office installation.
  • Your System Internet connection or proxy settings are preventing for installing Office.
  • May Pre-existing version of an Office suite is blocking the installation.
  • Might your System Incomplete\partial\failed repair\installation\change\removal of a previous Office Installation.
  • Office suite can prevent from installing a newer version.

Follow the below steps to resolve the error code 12007-28:

1 – Repair your Office app

This error code 12007-28 will be fixed when Office repair tool replaces all the corrupted system files in your PC. So you might Follow the below steps to run repair tool to fix this error.

  • Open Control Panel using Start.
  • Click on Programs and select Programs and Features.
  • Click on the Office product that you want to repair.
  • Click Change.
  • Select Quick Repair and click on Repair. If Quick Repair didn’t fix the error code 12007-28, select Online Repair and click on Repair.

Note: If MS Office Repair did not fix this error then you can remove and reinstall the Office Suite to fix this error code 12007-28.

2 – Steps to remove Microsoft Office

In case if this error go on even after running Office repair tool, uninstall Office from your PC.

  • Open Control Panel using Start.
  • Click on Programs and select Programs and Features.
  • Select Office Suite and click on Remove.

Note: If MS Office uninstallation failed or it didn’t fix this error then a manual uninstallation is required to completely remove the Office Suite.

3 – Steps to remove Windows Office manually from your PC to fix the error code 12007-28

If the error code 12007-28 is re-occurring, proceed with the following steps to manually remove Office app from your system.

Step 1:  Try to Remove the Windows Installer packages form your PC

  • Find the Microsoft Office suite installation folder, typically located in C:\Program Files\.
  • Right-click the Microsoft Office 16folder and select Delete.

Step 2: Remove the Office running tasks

  • Open a Command Prompt in windows as an administrator.
  • After opened command prompt , type the following commands at command prompt and press Enter after each one command:

schtasks.exe /delete /tn “\Microsoft\Office\Office Automatic Updates”

schtasks.exe /delete /tn “\Microsoft\Office\Office Subscription Maintenance”

schtasks.exe /delete /tn “\Microsoft\Office\Office Click To Run Service Monitor”

Step 3: Use Task Manager to end the current running task process or Click-to-Run tasks

  • Open Task Manager. (to open this use ‘ctrl+shift+esc’)
    Windows Task Manager Process
  • Click the Process tab
  • If the following processes are running, right-click each one, and then click End task after you select each process.
  • .exe
  • setup*.exe

Step 4: Delete the Office Suite files in your Computer

  • Press Windows logo key + R button together to open the Run dialog box.
  • In the Openbox, type %ProgramFiles%, and then click OK.
  • Delete the “Microsoft Office 16” folder.
  • Delete the “Microsoft Office” folder.
  • Open the Run dialog box, type %ProgramFiles(x86)%, and then click OK.
  • Delete the “Microsoft Office” folder.

Step 5: Delete the Office registry sub keys from your PC

  • Open Registry Editor.
  • Delete the following registry sub keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppVISV
HKEY_CURRENT_USER\Software\Microsoft\Office
Then Deletethe Office key.

Step 6: Delete the Start menu shortcuts

  • Open a Command Prompt window as an administrator.
  • Type %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs, and then press Enter.
  • Delete the “Microsoft Office 2016 Tools” folder.

4 – Download and install Office

1. Sign in to your My Account page using the link https://go.microsoft.com/fwlink/p/?LinkId=613327

2. Choose Install.

3. Click Run or the equivalent depending on the browser you’re using.

4. When you see “You’re good to go”, click All done.

Note: This article contains the troubleshooting steps to fix the Microsoft error code 12007-28. If you have been followed till here following above steps that given and If you still getting this error, you may contact with Help desk for further assistance in fix this error code 12007-28.


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Last Updated: 25/01/2018
Solution ID: 849928

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